Civil Law Firm Improves Productivity and Client Communication With MyCase

For over 23 years, Gonzalez & Morales Law Offices LLC has provided legal counsel on civil law matters ranging from wills and probates to collections. Located in Humacao, Puerto Rico, Jose Gonzalez Rivera, Managing Partner of Gonzalez & Morales, and his staff consistently work to achieve outstanding client outcomes and satisfaction. How can they ensure the best results for their clients while maximizing every minute? The answer is simple: MyCase. 

MyCase allows Gonzalez Rivera and his staff to improve client communication and streamline operations, even during the unthinkable. In 2017, when Hurricane Maria hit Puerto Rico, Gonzalez Rivera and his firm were determined to keep serving their clients despite challenges like power outages. Through resourcefulness and creative thinking, Gonzalez Rivera used generators and three free months of MyCase to print affidavits to help children impacted by the hurricane travel to the US.

We sat down with Jose Gonzalez Rivera to discuss how MyCase has helped improve the firm’s client communication, boosted efficiency, and given him a work/life balance he didn’t think possible. 

Outstanding Client Outcomes 

For law firms like Gonzales & Morales, it’s important to deliver outstanding client outcomes from consultation to case closed. MyCase provides a centralized location for all documentation, so firms don’t have to click between multiple tabs or thumb through piles of paperwork. Additionally, a more organized dashboard means more visibility for staff and clients alike. 

“Going to court now [is] great because..everything is right there in MyCase. I still see colleagues going in with files…and it takes them 10 minutes to find a document. I do a quick search, and I find it in seconds,” says Gonzalez Rivera. 

With MyCase’s user-friendly interface, staff can not only answer questions faster but clients aren’t left navigating complicated software while trying to understand the inner workings of their case. Gonzalez & Morales can also schedule automated payment reminders through text or email so clients know exactly when payments are due. 

“Because everything is done through MyCase, it’s a lot easier. For example, if I file a motion, I just add it to the documents, I share it with my client, and they can see it whenever they want to,” says Gonzalez Rivera. 

The benefits aren’t limited to visibility and communication, though. With MyCase’s seamless integration with LawPay, the leading industry leader in legal payments, Gonzalez & Morales can offer clients flexible payment options, like eCheck payments, to boost their cash flow through increased payment options. Clients can also pay through installment plans, while firms get paid upfront. 

Making the Most out of Every Minute 

For firms like Gonzalez & Morales, tracking billable hours is crucial. With MyCase, firms can easily track how much time they’ve spent on a case, so no billable hours are missed. Additionally, features like Smart Time Finder provide users with a daily itemized list to automatically create time entries that could be overlooked. 

“I’m no longer guessing on my billable hours; I’ve really increased the revenue, and it’s made me more conscientious of my time,” says Gonzalez Rivera. 

MyCase also reduces the amount of equipment and supplies firms need, eliminating time-consuming ordering and shopping. And instead of spending money on paper and postage, firms can easily send electronic communications to clients. 

“I used to buy a case of paper—10 reams—every month. Now if I buy one a year, it’s a lot,” says Gonzalez Rivera.

Additionally, MyCase keeps all of Gonzalez Rivera’s information together so he can click, search, and find what he needs instead of dragging a suitcase filled with files into court. 

“I used to go there [to court] with literally a rolling suitcase full of paper. Now I just go with my computer, and it’s all there in MyCase,” says Gonzalez Rivera. 

But it doesn’t stop there. Gonzalez Rivera’s sister, Kara, utilizes MyCase’s premade templates to boost efficiency, while his secretary, Maria, uses texts to easily communicate with clients. 

“My team uses nearly every feature in MyCase. My sister uses the templates system because many of her cases are similar. My assistant Marie loves the text feature because she can text the clients and the reminders to the clients whenever we have a hearing, ” says Gonzalez Rivera. 

Achieving a Better Work/Life Balance 

Because of MyCase’s efficiency, Gonzalez Rivera can now spend more time with his family and kids. He can work at any time and is no longer limited to working behind a desk. 

“Now I have time to dedicate to my kids. Now I can travel and see my kids. I can go watch motorcycle races, which is one thing that I love to do. And if I have to reach a file while I’m in Spain watching a motorcycle race, I can do it through MyCase. That’s something that I couldn’t do 10 years ago,” says Gonzalez Rivera. 

MyCase was designed with lawyers in mind, so it can be tailored to your personal needs. For example, Gonzalez Rivera doesn’t want to grow his firm, but the option is always there. MyCase meets legal professionals wherever they are in their careers, so they’re supported every step of the way. “My goals were never really to grow. I just wanted to be able to enjoy life a little more,” says Gonzalez Rivera. 

In addition to achieving a better work/life balance, MyCase has helped Gonzalez Rivera create a savings account because he can quickly and easily transfer his payments. By using the LawPay integration for MyCase, Gonzalez Rivera can offer clients flexible payment options and get paid faster, all while maintaining IOLTA compliance. 

“I’m directing the funds received by payment of credit cards [through LawPay] to a savings account, and now I have a savings account that I have there for the future…for a rainy day,” says Gonzalez Rivera. 

Level up Your Firm With the Power of MyCase 

Over 18,000 law firms, including Gonzalez & Morales, choose MyCase to gain 3+ billable hours per day. Designed for legal professionals, MyCase helps firms increase their cash flow while maximizing every minute. 

Law firms like Gonzalez & Morales rely on MyCase to provide a user-friendly dashboard, automated emails, and text notifications so they never miss a payment, all while maintaining high client satisfaction. MyCase can also help your firm boost productivity so that you can put the focus back on what matters most: your clients. 

Power your practice and simplify your payments. Schedule a free demo of MyCase today.