MyCase + VXT: Enhance Client Communications With VoIP Technology

Effective communication is a crucial legal skill that drives success. Without it, client satisfaction suffers, putting your firm’s reputation at stake. Fortunately, the right technology can make it easy for law firms to uphold the highest standards for client interactions. To that end, MyCase has partnered with VXT, a leading cloud-based phone system, to offer time-saving solutions that optimize lawyer-client communications and deliver exceptional client service.

What Is VXT?

VXT is a Voice over Internet Protocol (VoIP) phone system designed for law firms. With just an internet connection, you can make and receive calls through desktop and mobile apps that integrate seamlessly with MyCase. 

Unlike landline phones that tie you to a specific location and demand special hardware and cumbersome setups, VXT provides a hassle-free solution to ensure efficient communication regardless of location or device. You can record and transcribe conversations, take notes, automatically capture billable time, and more—all powered by the simplicity of an internet connection.

How Does the Integration Work?

MyCase and VXT equip law firms to streamline their communications processes and maintain impeccable organization. It comes with a range of powerful features that maximize workflow efficiency and ensure accurate timekeeping. 

Here’s a breakdown of how this integration works:

• Automatic Call Syncing: All calls made and received through VXT are automatically synced with MyCase. This ensures that every call detail, including time entries, notes, and recordings, is captured and stored within the respective client case in a singular, secure location.

• Accurate Note-Taking: Lawyers can easily take notes during calls to ensure no detail is overlooked or forgotten. These notes are seamlessly integrated into MyCase, providing a comprehensive record of client interactions and important case details.

• Effortless Client Identification: VXT utilizes MyCase contact information to display caller IDs, allowing lawyers to identify clients before answering calls. This feature ensures personalized and efficient client interactions, enhancing the overall client experience.

• Centralized Case Management: By centralizing communication data within MyCase, law firms benefit from improved case organization. Call history and details are readily accessible, helping legal teams track client communications and ensure nothing falls through the cracks.

To learn more, refer to this video demonstration of the MyCase and VXT integration. 

Top Benefits of MyCase and VXT

Want to know if the MyCase and VXT integration is right for your firm? Explore these benefits to discover how they align with your needs and business goals.

1. Increased Efficiency and Productivity

Legal professionals can utilize the MyCase and VXT integration to streamline client communications and create a more efficient workflow, allowing their teams to complete tasks more efficiently and focus their time on serving clients.

2. Fewer Lost Billable Hours

Easily eliminate lost billable time from undocumented phone calls with VXT. Since time entries automatically sync to MyCase, lawyers enjoy simplified time tracking and effortless client invoicing—ensuring every billable minute is captured and collected.

3. Improved Case Organization

By centralizing communication data in MyCase, lawyers can access and retrieve important client and case details all from one place—fostering improved organization and more effective case management.

4. Greater Client Satisfaction

With personalized caller IDs and past call details at their fingertips, the MyCase and VXT integration enhances the overall client experience. Legal professionals can provide more responsive and personalized service, leading to increased client satisfaction and loyalty.

Maximize Efficiency and Client Satisfaction With MyCase + VXT

Ready to streamline your firm’s communication and deliver exceptional client service? Experience the transformative power of the MyCase and VXT integration today. Enjoy a free 10-day trial of MyCase and a free demo of VXT. Streamlined workflows, more billable hours, and happier clients await.